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The Friends & Family Test

 

The Friends & Family Test

From 1st December, if you visit our GP Surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.

 

When you visit our GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering two simple questions about your experience. This can be either by reception, on the website Friends & Family Test or if we have an update mobile number you will receive a text where you can reply with your responses at your normal standard rate.

The First Question
"How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?"

You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'.

The Second Question
"Thinking about your response, please tell us why you feel this way.
Your responses are anonymous and if you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
 
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback , will help us to make improvements and improve the experience for our patients.
 
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.
 
 
For more information on the Friends and Family Test, please visit:
 
 

 



 
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